Troubleshooting · 5 min

Fix: phone empty or wrong account

Fix a phone that shows no results or the wrong Finipher account.

Use this when the phone is empty or signed into the wrong email.

Steps

1. Open Finipher on the phone and check the signed-in email.
2. Confirm the mode: This phone on its own or Alongside my computer.
3. In Full Mode, tap Sync on Today. If a job failed, open Processing and Retry.
4. In Companion Mode, open the computer, check Settings for the same email, then Sync now on the phone.
5. Re-pair Companion if the phone still looks wrong.

Privacy

Companion Mode cannot show results until the computer has produced them. PDFs never sync to a Companion phone.

You'll know it worked when

The phone shows the same email and current results for that mode.

If this doesn't work

Revoke a Companion phone in desktop Settings, or sign out of Full Mode and sign in again.

Related

• Phone: what it is
• Phone sync and repair
• Lost phone